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In this section, you can find information about Alderney online gambling legislation, requirements for a casino license, dispute resolution process and where to address the player complaints.
Alderney is a small island, located between England and France. It is only 3 miles long and 1.5 miles wide, but still the third-largest island of the Channel Islands. It has a population of 1.900 people and preferred by most of the gambling companies because of their own government, legislature and company laws. It is not a part of the United Kingdom nor the European Union.
Alderney Gambling Control Commission is the only government agency in regards to gambling licenses. You can reach them from the www.gamblingcontrol.org website. It Is established in May 2000 and consists of four members, including a Chairman and three members. Alderney Gambling Control Commission (AGCC) is an independent and non-political agency, dealing with casino licenses and player protection. Their goal is to protect and enhance the reputation of Alderney as an off-shore finance center by providing monitored electronic gambling and honest/fair betting systems.
Their e-Gambling legislation consists of three frameworks, which are provided by the Greffier of the States of Alderney. These are:
You can also see the list of the licensed electronic gambling companies from Alderney using this link: https://www.gamblingcontrol.org/licensees/egambling-licensees/
To get a gambling license in Alderney, you first need to fill out a form and deposit £10,000 to the AGCC. After the application, AGCC will arrange a meeting with the applicant and start an investigation. During the investigation, the applicant must prove that it can operate reasonably and fairly. Last step is the compliance testing of the applicant’s software. If all goes well, the applicant pays a one-time fee of £35,000 and gets its license. This license needs to be renewed every year. Renewal fees are based on the income. For example, if a licensee annualizes net £5 million, its renewal fee is £130,000. Check the https://www.gamblingcontrol.org/applicants/fees/ section for the complete list.
AGCC is part of the UK Gambling Commission, which means Alderney based online gambling sites can advertise in the European Union.
There are no gambling taxes in the island. All of your winnings are tax-free in the Alderney. As always, local laws and legislations of your country may differ.
You can also apply for funds and time limitations. For example, you can set a maximum amount to be lost and/or set a period of time to be self-excluded. The online casino is not allowed to directly convince the player to continue and/or advertise its services if your limit is at zero.
All limitation claims must be addressed to licensee (online casino) in a written form. E-mail claims are acceptable.
All player complaints must be addressed to AGCC. You need to be at least 18 years old to make a complaint. E-mail is acceptable, you can use the firstname.lastname@example.org address. First step is making a formal complaint towards the licensee (the casino you played in). If you are not satisfied with the outcome, you can bring the complaint in front of the Commission. First, an officer of the commission will contact the licensee and attempt to resolve the matter by agreement between the customer and the licensee. If this is unsuccessful, Executive Director of the Commission shall cause a full investigation of the complaint. The Executive Director shall make a preliminary determination of the matter and give written notice of that determination to both sides. If both the player and the licensee accept this determination, the case will be closed. If not, there will be a hearing by giving at least 14 days’ notice in a place determined by the Executive Director. The player can attend the hearing through any representative.
You can find all the details about the dispute resolution at https://www.gamblingcontrol.org/player-complaints/ address.
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