In this section, you can find information about Gibraltar online gambling legislation, requirements for a casino license, information about gambling taxes, dispute resolution process and where to address the player complaints.
Information about Gibraltar and its gambling legislation
Gibraltar is another small island in the Mediterranean, located south of Spain. It has an area of 2.6 miles only and a population of 30.000. The island’s economy is largely based on online gambling. Gibraltar is considered as a British overseas territory, but with an independent government. The island also has its own laws and legislature, especially for the gambling companies. Gibraltar started to license gambling sites in 1998 and because of the %1 tax revenue offered, almost all of industry leaders prefer this offshore location as for their headquarters. For example, NetEnt, Bally, and Scientific Games.
Gibraltar Regulatory Authority (GRA) is the government agency in regards to gambling and betting licenses. You can reach their website from the http://www.gra.gi/ address. GRA is established in October 2000 and also regulates the telecommunications in the island. Their only legislation about electronic gambling is called Gambling Act 2005 and it regulates all of the remote gambling licenses. Gibraltar is known for its strict regulations and considered as one of the most secure places for gambling. You can see a list of the licensed online casinos in Gibraltar from this link, under “General” section: https://www.gibraltar.gov.gi/new/remote-gambling
Licensing requirements and fees
Getting a license in Gibraltar requires lots of procedures and investigations. The applicant must have a proven track record of fair gambling and be of good financial standing with a realistic business plan. In other words, depositing a sum of money is not enough to get a license. The applicant goes under detailed investigations and tests; which are conducted by well-known companies such as eCOGRA, iTech Labs, Gaming Associates, GLI Europe BV, GLI Test Labs Canada ULC and NMi Metrology. There are eight different independent test houses and all of them must approve the fairness of the applicant’s systems. If successful, a one-time fee of £2000 is needed. The license needs to get renewed each year and the cost is same. Online casinos pay around 1% of their annual turnover in tax up to an amount of £42.500.000.
You can see the other requirements for a license from this address: https://www.gibraltar.gov.gi/new/remote-gambling
Gibraltar gambling taxes and limitations
In Gibraltar, there is no income tax, wealth tax, value added tax and of course, gambling tax. All of your winnings are tax-free.
Gibraltar supports and sets most of the standards in regards to responsible gaming. You can set a limit for your deposits, bets, play sessions and losses in Gibraltar casinos.
All limitation claims must be addressed to the licensee (online casino) in a written form. E-mail claims are also acceptable.
Complaints and Dispute Resolution
Gibraltar has an excellent track record when it comes to player complaints and dispute resolution. Complaints must be submitted in writing, by email, using the prescribed form to firstname.lastname@example.org address. Complaints cannot be dealt with by telephone. Players considering making a complaint to an operator should do so at an early stage and take care to retain all the material they regard as relevant, such as e-mails, screen shots, game records etc. The player can make a complaint about suspended funds/accounts, unfair games, software and connection faults, bonus complaints, and fraud. A first reply for the complaint is given in one week. The player will be assigned to a Case Officer and he/she will provide the necessary steps to be taken. At the end of the investigation, the case officer will issue a Decision Letter to you and the operator. Both parties to the complaint have 7 days to respond to the Decision Letter with any further representations. Any further representations will be considered by the Gambling Commissioner. The Gambling Commissioner’s decision will be final, subject to any decision by the courts.